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At Ondu Plate, we respect your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website.

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1. Information We Collect

When you place an order, contact us, sign up for updates, or otherwise use our website, we may collect information such as:

• Your name

• Phone number

• Email address

• Billing and shipping address

• Order and transaction details

• Information you provide when contacting us

• Website usage information, such as browser or device information and cookies

We only collect information that is reasonably necessary to provide and improve our services.

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2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Process payments and provide order confirmations

• Communicate with you about your orders, returns, exchanges, or enquiries

• Provide customer support

• Improve our website, products, and services

• Send updates, offers, or promotional communications where you have opted in or where permitted by applicable law

• Prevent fraud, misuse, or security issues

• Comply with applicable legal and regulatory requirements
   

3. Payments

Payments may be processed through third-party payment providers. We do not directly store your complete credit/debit card or other sensitive payment information on our servers.

Payment information is handled by the relevant payment provider according to its own privacy and security policies.
 

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment gateways

• Delivery and courier partners

• Website and hosting providers

• Analytics and technology providers

• Customer service or communication platforms
   

These parties only receive information necessary to provide their services to us.

We may also disclose information where required by law, legal process, or to protect the rights, safety, and security of Ondu Plate, our customers, or others.
 

5. Cookies

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the website, improve functionality, and provide a better browsing experience.

You can adjust your browser settings to manage or disable cookies, although some parts of the website may not function properly as a result.
 

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.
 

7. Your Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and any information we are required to retain for legal or business purposes.
 

You may also opt out of promotional communications at any time by using the unsubscribe option provided or by contacting us directly.
 

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their respective privacy policies.
 

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with the revised effective date.
 

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Ondu Plate
Prof UR raod road, Domlur
Bengaluru, Karnataka, India

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