Shipping Policy

We’ll pack your Ondu goodies with care and send them your way.

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Processing & Dispatch

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All orders are packed and dispatched within 3–4 business days of receiving your order. Orders are shipped through trusted third-party delivery partners.

Once your order has been dispatched, you’ll receive the relevant tracking details so you can keep an eye on your package.

 

Delivery

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Delivery timelines depend on your location and the courier partner. While we do our best to get your order to you on time, delays caused by the courier, weather, holidays, or circumstances beyond our control may occasionally happen.

 

Please make sure your shipping address and contact details are correct when placing your order. Ondu Plate cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information.

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Damaged or Missing Orders

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If your package arrives damaged or you receive the wrong item, please get in touch with us at the earliest with your order number and photographs of the package/item. We’ll look into it and help sort it out.

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For any shipping-related questions, drop us a message at onduplate@gmail.com

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And then, patience machha. Your Ondu is on its way.

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